ASG’s formula for success – a progressive mindset and commitment to professional competencies.

COPC, the Customer Operations Performance Center, is a quality performance management system. This process has guided the way for ASG to achieve success, both culturally and in customer results. In 1997, ASG was the first consumer collections agency ever to receive this certification. COPC remains an integral part of ASG’s ability to sustain its positioning as an industry leader.

Annually, COPC examines the entire management system for more than 300 companies internationally. The ultimate goal of the audit is to improve performance, service, quality, revenue, customer satisfaction and reduce costs.