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New Site Opening
We are proud to announce the opening of a new facility in Reno, Nevada in mid November.
A leader in debt recovery for various credit card issuers, ASG, an ICICI OneSource
company, has added several large clients to its portfolio warranting the new facility.
The first training class is slated to take place on November 16, 2006.
Now, in addition to the employment opportunities available at our Amherst, NY location,
you can also look out for openings at the Reno, Nevada facility. We are recruiting for
fifteen debt recovery specialists to start, with plans to ramp up to 150. If you have customer service experience, basic computer skills, a high school diploma
or GED, and the desire to excel at your work, we are interested in you!
Current Opportunities
Collection Supervisor
Provide daily leadership and training to a team of Collection
Representatives. Meet performance goals of company on a monthly basis.
Monitor Collection Representative’s ability to achieve productivity,
efficiency and accuracy of all processes. Our supervisor do not work their
own file of accounts. Driving performance and motivating your staff to
achieve team and individual goals is your priority. At least 2-3 nights
weekly and 2 weekend shifts a month are required.
Specific Duties and Responsibilities:
- Utilize and communicate performance
data to enhance collector performance to meet monthly financial goals.
- Conduct collector performance
evaluations to provide employee coaching and development for
continuous improvement.
- Ensure compliance with company
policies, client standards and federal and state
laws.
- Continental development of staff
though ongoing coaching, training and mentoring.
- Oversee team performance measures and
provides regular progress reports to manager.
- Conduct employee disciplinary
procedures.
- Prioritize workflow and communicate
priorities effectively with Collection Representatives.
- Meet or exceed attrition rate targets.
- Define problems, collect data,
establish facts, and draw valid conclusions.
- Ensure work flows and file maintenance
procedures are followed
- Responsible for all other duties as
assigned or needed.
Minimum Skills Requirements:
- At least (1) one year of previous
collection supervisory experience
- Effective verbal and written
communication skills.
- Familiarity with a personal computer
and basic keyboard skills.
- Knowledge of the CUBS Collection
Application (system software)
- Knowledge of the Dialer Collection
Application
- Able to locate customers through
interpretation of CBR's and other sources of information.
- Basic math knowledge with emphasis on
calculating percentages.
- Knowledge of the client's business and
requirements to include work standards.
- Knowledge of FDCPA and State Laws.
- Knowledge of ASG's Policies and
Procedures.
- Working knowledge of Excel
- Ability to read, interpret, and
effectively communicate Operational data. Associates Degree in
Business Management or related field
Please send cover letter and resume today
or complete our online form.
Debt Recovery Agents
The successful candidate will be
responsible for performing inbound and outbound collection activity to customers
that have become delinquent on their credit cards, retail or recreational
purchases, and home improvement loans.
We are seeking customer-service oriented,
energetic, motivated individuals who that are dedicated to helping people
resolve their debt situation in a professional manner.
Employees are rewarded with the following benefits:
- Exceptional hourly wage PLUS opportunity for
BIG BONUS checks monthly!
- Top hourly wage being offered to experienced
collectors and for bi-lingual skills.
- Currently offering 30 hour Part Time
positions or 37.5 hour Full Time positions Our office is open from 8am - 10pm daily and
8-1pm on Saturdays and two Sundays a month from 8am until 1pm Some nights
and weekends are required to fulfill our requirement for prime time calling
hours.
- Paid vacations, holidays, and sick/personal
time.
- 401K, paid life insurance and disability.
- Referral program second to NO ONE in
the industry.
- Team based work environment is a key to your
success.
- Many advancement opportunities!
Minimum Qualifications:
High school diploma or GED, at least six months of customer service and/or sales
experience, a commitment to succeed, willingness to learn and take on new
challenges, basic computer skills and effective communication ability are
required. Solid decision making and negotiation skills, the ability to analyze
and resolve customer problems and complaints. Knowledge of on-line collection
and skip tracing tools a plus.
Please send cover letter and resume today
or complete our online form.
Programmer/Developer
Basic Purpose and Function:
"Perform various tasks related to the development, implementation and support of the"
Columbia Ultimate Business Systems (CUBS) application and related products.
Specific Duties and Responsibilities:
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Provide operational, end-user support of CUBS features and
functionality.
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Review, develop, program, debug & integrate software solutions for client & ASG operational
requests.
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Review, recommend and implement new business services, functions, tools and technical
alternatives to meet business strategies.
Minimum Skill Requirements:
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Knowledge of computer systems and operating systems including but not limited to Microsoft NT.
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Two years PICK Basic programming experience (preferably on IBM Universe Database, or Unidata)".
Preferred Qualifications:
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College Degree or equivalent experience.
Job Relationships:
Contact with all employees of the company. Vendor relationships for related products and services.
Please send cover letter and resume today
or complete our online form.
Account
Solutions Group, LLC is an equal opportunity employer.
We recruit, hire, train, and promote without discrimination due to age,
race, color, religion, sex, sexual orientation, marital status, national origin,
citizenship, disability or any other status protected by state or federal law.
As a condition of employment, we reserve the right to conduct a
background check on applicants after hiring.
Other conditions of employment may apply depending on the job which the
applicant is seeking.
Therefore, candidates are required to complete a hard copy of our
application for employment after being contacted by us for an interview.
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